Why Is Customer Satisfaction So Important? It Drives Growth

Why is Customer Satisfaction so Important

Tracking and measuring the satisfaction level of customers is important for every business Why is customer satisfaction so important? The reasons are not far-fetched. Poor customer satisfaction result in loss of customers, negative advertisement of the brand, lack of referrals and a lack of growth in the business. Choosing the Right Metrics There are several … Read more

Why Create A Business Plan? How This Helps Growth           

Why Create A Business Plan

Many business owners frequently ask the question -Why create a business plan? A business plan is a necessary foundational step in the journey of every business. It forces a critical evaluation of very area of the business. Moreover, it defines the customer,  product or services, market size,  biggest competitors, operations, management structure, marketing plan and … Read more

Benefits of An Internal Audit. How to Continuously Improve

Benefits of An Internal Audit

Understanding the benefits of an internal audit help enhance and protect business integrity through  risk-based internal controls, objective assurance, and recommendations for continuous improvement. Many employees do not like these audits as they view them as being conducted for punitive purposes.  This is increasingly being debunked as internal audits are seen to operate in a … Read more

Why An Internal Audit? How to Assess Operational Processes

Why an Internal Audit

Many small businesses typically ask why an internal audit is required, derived from the belief that it is generally only necessary in larger, more complex businesses. Without fully understanding what an internal audit can help to improve, it is difficult to see value in the exercise.  Businesses that are constantly in a process of churn … Read more

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