Business Process Improvement Frequently Asked Questions

What different Business Process Improvement frequently asked questions are posed to BCINC Canada? Actual questions from clients have been compiled below and will constantly be updated as new ones are asked.

What Are Business Process Improvement Frequently Asked Questions – FAQs: “I am a Start-up business. I don’t need Business Process Improvements, or do I?”

Yes you do. This is the best time in your business to ensure that you are set up for success by putting in place the necessary structures at the foundation level – Business Plan, Systems, processes and SOPs (standard operating procedures. It can however be overwhelming for a business owner at this stage to identify what systems and procedures are required. BCINC will develop a Start-UP Systems Overview Framework customized for your business at minimal cost and enable you to develop only those procedures you need.

“We are constantly hearing about the need for a Business Plan. Is this necessary since we have been operating without one for the past 3 years?”

A Business Plan is your roadmap or GPS to success and details how you will run your business. Without one, it is like driving with your eyes closed. Your Business Plan will help eliminate many problems you currently encounter, otherwise, you will work inefficiently, waste time and money as you push your way towards an unknown goalpost. Lack of a business plan or failure to use one you developed several years ago is probably the reason for the current chaos in the business. A business plan – whether a short or long version will provide you with the following benefits.

  • A clear statement of your business mission and vision
  • A set of values that can help you steer your business through times of trouble
  • A blueprint you can use to focus your energy and keep your company on track
  • Simple metrics you can use to track your performance and make mid-course corrections
  • A clear-eyed analysis of your industry, including opportunities and threats
  • A portrait of your potential customers and their buying behaviors
  • A rundown of your major competitors and your strategies for facing them
  • An honest assessment of your own business strengths and weaknesses
  • A roadmap and timetable for achieving your goals and objectives
  • A description of the different services you offer
  • An explanation of your marketing strategies
  • An analysis of your revenues, costs, and projected profits
  • An action plan that anticipates potential issues you may encounter

No business can afford to be without one. It does not have to be a big document, but it must address the elements above. A business plan is a deep dive into the business. Take a simple Business Health Check to understand the current state of your business

What Are Typical Business Process Improvement Frequently Asked Questions: “Developing a Business Plan wastes a lot of time and can be very expensive. Is this true?”

It does not have to be, especially for a small business BUT there are standard steps required for its development. Cost is dictated by whether you require the business plan for financing or simply growth. A business plan for financing requires a lot of financial calculations and will definitely be more expensive – and , it does not have to be 200 pages long! Similarly a 2-pager business plan may not adequately address all the requirements of a business plan as well as a 10 or 30 page plan. Note, the number of pages in a business plan is determined by what is needed to create adequate content. To check on the health of your business with a Business Self-Assessment, OR read more about business plans, click on the links below

We are a small business. Is it possible to to find a simple package of standard SOPs that will save us time as we try to re-organise our processes in-house?

BCINC Canada offers a robust SOP Template package for small businesses. Furthermore, we recommend that you use an inexpensive tool we employ to compile all your SOPs (when completed into a single e-book manual. Check the Resources Tab or click below:

What Are FAQs: “I’ve heard about “streamlining processes”. What does this mean? Can I do this myself?”

Business Process Improvement Frequently Asked Questions
Frequently Asked Questions

Some processes involving cross-functional departments may be duplicated and overlap because each department has its own “procedures” they follow. Even Solopreneurs are guilty of this, or they fail to document processes, thereby causing different process variations to be executed.

Duplicate procedures can cause bottlenecks that drain valuable resources such as time and materials (money) which can seriously affect the bottom line. The solution is to Streamline Processes to have only one method in use.

Yes you can streamline processes yourself, but there are steps you must follow. It can however get very cumbersome, so if you would prefer to get this done quickly and efficiently, contact us below

“So, What does it mean to optimize my processes?”

The word “optimize” means to make something as good or as effective or as useful or as functional as possible. Business process optimization will therefore help businesses reach their full potential. It is like getting a “tune up for your car” to increase and maximize its performance.

Business Process Improvement Frequently Asked Questions: “Can I optimize my processes myself?”

This is more difficult to do yourself. Most of us cannot tune up our vehicles ourselves – we take it to the mechanic. Similarly, a process improvement expert will need to conduct optimizations for you. For more indepth information refer to the article Benefits of Process Optimization. Increase Efficiency under the Menu “Optimize” tab.

“We think we need a small business CRM but don’t know where to start because there are so many vendors on the market.”

Go to the Homepage of this site and download the e-book “Choosing the Right CRM for Your Business – A Do’s and Don’ts Guide to help you get started. BCINC has worked with several clients to comparatively evaluate several CRMs for various small businesses in different industries. We can save you hours of research and demo viewing by ensuring selection of a CRM that suits your business priorities. For assistance:

Business Process Improvement Frequently Asked Questions: “Managing documents in my business is a daunting task; We constantly have problems finding documents; many computer home screens are littered with icons and folders, and we often recreate documents whenever we cannot find them quickly enough. How do we resolve this problem?”

You need a document management system which is a key system of any business. This will require a document naming convention, filing framework, version control etc. A process specialist is required to assist with developing a document management system. To take a simple Business Self-Assessment to know how well your business is doing OR Contact Us, Click the links below:

“We frequently have unexpected equipment downtime and it is costing us a lot of money and time. On one ocassion, it resulted in the loss of the contract. How can we reduce our equipment downtime?”

Planned downtime costs your business money. However, unexpected and unplanned downtime whether caused by a malfunction, failure of a required equipment to arrive, or other causes will cost you more money. We help you address Equipment Downtime through process improvements as an Equipment Management Plan. The goal is to reduce and save money on lost time, reach your sales goals, and reduce employee turnover due to frustrations.

“Are audits useful for my business? I only have 4 employees”.

Internal audits are useful for ANY business, no matter the size. It helps the business identify gaps or inefficiencies, areas for improvement and areas where they may not be complying with regulatory and safety standards. An internal audit can help identify processes that are not working properly and need to be improved and any bottlenecks in operations so that you can target corrective actions to these areas. BCINC is also Lead Auditor certified and can help you train your team. Take our simple Business Self-Assessment to understand the current state of your business. We use this to assess if an internal audit is required. CLICK BELOW

“Personal productivity is a major problem for me. I am constantly overwhelmed with how much I need to do each day and don’t seem to have enough time. I’ve tried all kinds of scheduling tools, templates, software and even taken paid courses and workshops but always end back at square one a few months down the road. As a Leader and Owner, I find that I frequently snap at employees. I am totally frustrated. How do I break this cycle?”

You need to learn to manage yourself first BEFORE you manage others. Personal productivity is multi-faceted, involving bad habits, time management , focus and concentration, distraction, procrastination, delegation etc. We conduct a personal productivity assessment to characterise the type of productivity issue BEFORE a solution is suggested. Contact us about our programs below:

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