"Creating Order from Disorder"

- Quality Management
- Internal Audits
- Business Processes Mapping
- Business Plans
- Compliance
- Document Management

Businesses We Work With

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What We Do

Are you tired of constant overwhelm, losing employees or customers, and operating in a disorganized environment?

BCINC works with you to create "order from disorder" of your processes and systems by first getting to the root cause of your business pain points. We then help course correct with proven, tailored business and process management improvement tools to get the results you desire to reduce operational costs. Clarity of what needs to be done removes guesswork and saves you from unnecessary spend.

Some of Your Common Pain Points


Don't know where to start improvement

Non - aligned or non - integrated core processes

Bottlenecks in operations

Duplicate processes and procedures

Constantly looking for documents

Non-conformance / Non-compliance

Consistently losing employees

Significant equipment downtime

Non-alignment of roles & responsibilities

Losing customers or clients due to poor customer experience

Some Tailored Solutions We Use


Internal operational audits

Business processes mapping

Creating, repairing or improving management systems

Aligning roles and responsibilities

Standardizing processes

Streamlining and optimizing processes

Improving personal and team productivity

Managing regulatory compliance

Developing Business or Operational plans

Creating strategic plans

Applying Lean Six Sigma methodologies....and more

We provide services in 3 core areas to reduce costs, yield higher ROI, and grow your business

We Assess





Obtain Clarity

Pinpoint areas to improve and eliminate guesswork about areas to provide greatest benefit and ROI

Clearly Define Roles & Responsibilities

Improve management organization and structure to eliminate lack of task and process accountablities

Processess Mapping

Create objective visualizations of the current state of the business end-to-end core processes and activity owners, and improve to desired state of operations.

Streamline & Optimize

Streamline duplicate, overlapping, and redundant processes and optimize to improve work process efficiency, customer experience, and increase profit margins

Standardize Processes & Procedures

Save time and money by standardizing repetitive and non-repetitive processes with documented procedures and other quality documentation.

Create Efficient Management Systems

Remove process and system frustrations with bottlenecks caused by poor management systems (quality, document, equipment, etc...) and reduce waste

Conduct Operational Audits

Identify areas of regulatory and in-house non-compliance, opportunities for improvement in team productivity and operational management systems.

Plan for Success - Business Plan & Strategic Planning

Create a foundational business plan for loans or investors, or course correct if you never even had one. We assist you with strategic planning and implementation and help you track progress toward your long-term goals.

7 Pillars of Quarterly Goal Planning

We Offer Digital Workbooks

View our collection of workbooks which serve as a step-by-step guide to getting your desired outcomes.

Conduct A Quick And Easy Business Self Assessment To Know The Current State Of Your Business

The Benefits of Improving Your Business Processes

  • Strategic Clarity
  • Reduced Waste
  • Higher Quality Products & Services
  • Improved Business Performance
  • Regulatory Compliance
  • Improved Customer Experience
  • Higher Employee Retention
  • Reduce Costs and Save More Money

Check Out Our Client Testimonials

Sean Bradley
Owner EnerClear Exteriors

As a small construction company going through a growth phase we struggled with processes to align and support the increase in business. Cecilia was amazing with breaking the business down and identifying workflows from customer first contact through the sales and production phases and finally closing a successful project. With this outline we were able to automate several of the steps, as well as delegate easier to help give the customer the best experience possible. I highly recommend BCINC and Cecilia to any contractor who is overrun by their business. There is a better way than working 60-70 hours a week! 

Nelson Liem
President & Founder - Exmerce

"I am very impressed with BCINC Canada teaching and helping us to get organized with our process improvements and document management system. Cecilia always brings a positive attitude, and has been very resourceful and helpful in completing the project and delivering what she had set out to do. She is an expert in this field, and I would highly recommend BCINCs services to any business looking to define and improve their process improvement, and to also set up a documentation management system to be better organized as a company"

Ryan Hansen
Owner - Hansen Plumbing & Heating

We recently had BCINC Canada guide us through building a proper business plan. It was a lot of work to complete but we felt it was very necessary for our business growth. We are very thankful to BCINC Canada for all the hard work put into this project. Very professional and excellent service."

Chris Lahti
Equipment Manager, Precision Geomatics

My experience is specifically with Cecilia, or Dr. J as I came to know her. We worked together years ago and as some employees I thought of QA/QC as another needless operation to get clients. Cecilia actually took the time to understand what we did as surveyors and I was so impressed with how she made the time to understand what she was applying her craft to as an industry which she had no idea of. Both of us have moved on and in my new ventures I plan on tapping Dr. J on the shoulder to help me out. I have really come to appreciate the QA/QC process and know I’ll be in great hands with Cecilia at the wheel.

Patrick O'Grady
Client - Legal Services

Cecilia is a professional business woman who is able to assist business owners in progressing towards their goals. Highly recommended!

Lanre Lawal
Client - Not-for-Profit

She is a professional to the core, reliable and dedicated. I have known her for the past 7 years, she is an embodiment of peace and patience in service.

Jennifer Zalzal
CEO Zalzal Designs

Cecilia is a professional and a pleasure to work with. Highly recommend


Take the First Step Now

Start Improvements on Your Business Processes Today

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