BCINC Canada Assists Small and Mid Sized Businesses With Operational Audits I Productivity I Manage Documents I Reduce Equipment Downtime
Actionable customer service strategies that help you deliver better experiences, handle complaints with confidence, and build loyal relationships. Learn how to turn everyday interactions into long-term business success.
What makes good customer experience? Would you buy from your own business if the tables were turned? What strategies should businesses employ to ensure their customers have a smooth and enjoyable experience when dealing with them? This article discusses what the customer understands to be a great customer experience. Business owners should focus on improving … Read more
Knowing how to increase customer satisfaction will ensure that your customers are happy, and that they keep returning to your products and services. This is because businesses need to prioritize customer satisfaction and build loyalty to thrive in today’s competitive marketplace. This article outlines five essential strategies that you can use to boost customer satisfaction … Read more
Understanding the difference between customer service versus customer satisfaction is key to running a successful business as it can impact the customer experience and loyalty. Have you ever wondered why some businesses go above and beyond to provide great customer service while others are content with just providing adequate service? This article explores the differences … Read more
There are many customer retention ideas that can be adopted, but there are no shortcuts. Retention is a combination of the value add of a product or service and relationship building through the customer experience. There is no “one-size fits all” strategy and every business decide on those ideas that works for them and develop … Read more
