Customer Experience Journey Map – How to Walk In Their Shoes
A customer experience journey map should be the heart of your business. It is not about how you think the customer sees your brand and … Read more
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Why Improve Processes? – Strange Myths You Hear
Many business owners and executives constantly ask Business Process Improvement Specialists the question “Why improve processes?” Are you among this group? There are several strange … Read more
What is Business Process Improvement – A Hype?
What is Business Process Improvement? Is it a necessary cost of business or is it just a hype? Business Process Improvement will identify all forms … Read more
