How To Improve Quality and Reduce Waste in Business

Every business owner could benefit from improving quality and how to reduce waste in business. Both are critical factors for the success of any business, and small businesses are no exception. There are seven focus areas  to improve quality and reduce waste in your small business.

Two areas where many business owners struggle with understanding practical steps they can take are discussed in detail. These areas are the monitoring of suppliers and the use of technology.

7 Focus Areas To Reduce Waste in Business

These are:  

  1. Defining quality standards
  2. Critical review of systems and processes
  3. Employee training
  4. Monitoring Suppliers
  5. Use of Technology
  6. Customer feedback
  7. Continuous Improvement

Define Quality Standards

Clearly define what you consider to be high-quality products or services and communicate these standards to your team. This will help ensure everyone is on the same page and working towards the same goals.

Review Systems and Processes

Analyze your business processes to identify areas where waste occurs, such as excess inventory, overproduction, or inefficient processes. Look for opportunities to streamline processes and eliminate waste.

Train Employees

Provide training and resources to your employees so they can understand and adhere to your quality standards. This can include training on quality control processes, best practices, and customer service.

Monitor Suppliers

Ensure that your suppliers are meeting your quality standards and are delivering materials and goods on time.

Establish Clear Communication Channels

This will ensure that you can quickly address any issues that may arise. This could include regular check-ins, scheduled calls, or even site visits.

Set Clear Expectations

Clearly communicate your quality standards and expectations to your suppliers, including requirements for product or service delivery, timelines, and quality control measures.

Perform Supplier Audits

Conduct regular supplier audits to ensure that your suppliers are meeting your quality standards. These audits can include assessments of their facilities, processes, and quality control measures.

Monitor Supplier Performance

Track and monitor supplier performance metrics, such as on-time delivery, product quality, and customer complaints. This can help you identify any areas for improvement and address issues in a timely manner.

Develop a Supplier Scorecard

The scorecard will help track supplier performance over time. This can help you identify top-performing suppliers so you can make informed decisions about future supplier relationships.

Conduct Supplier Training

Provide training to your suppliers on your quality standards, processes, and procedures. This can help ensure that they are aligned with your expectations and can deliver high-quality products or services.

Remain Current About Industry Standards and Regulations

Stay informed about industry standards and regulations that may impact your suppliers. This can help you ensure that your Suppliers are complying with all applicable regulations and standards.

These practical monitoring strategies can help ensure that your suppliers are meeting your quality standards and delivering the high-quality products or services that your customers expect. You do not have to do all of them. Select the ones that are relevant to your business goals and objectives.

Use of Technology – How Can Technology Reduce Waste in a Business

Implement technology solutions, such as inventory management software, to help reduce waste and streamline processes. Automation can also help reduce errors and improve efficiency.

By using these technology solutions, you can reduce waste and streamline processes in your small business, improving efficiency and profitability. It is necessary to assess your business needs and select the technology solutions that are best suited to your specific business processes and goals.

Here are some solutions you can use to improve your business operations.

Implement Inventory Management Software

Inventory management software can help you track your inventory levels in real-time, reducing the risk of overstocking or understocking. This can help you reduce waste and improve efficiency by ensuring that you always have the right amount of inventory on hand.

Use Automation Tools

Automation tools can help you automate repetitive tasks, such as data entry or order processing. This can help reduce errors and improve efficiency, freeing up time for your employees to focus on higher-value tasks.

Use Cloud-Based Software

Cloud-based software can help you streamline collaboration and communication across your team, no matter where they are located.

This helps improve efficiency and reduce waste by eliminating the need for paper-based processes or multiple versions of documents.

Implement a CRM System

A customer relationship management (CRM) system can help you manage customer interactions and data more effectively, reducing the risk of errors or miscommunications. This can help improve efficiency and reduce waste by streamlining your customer interactions.

Use Digital Marketing Tools

Digital marketing tools, such as email marketing software or social media management tools, can help you reach your target audience more effectively and efficiently. This can help reduce waste by targeting your marketing efforts more precisely.

Implement Online Payment Systems

Online payment systems can help you reduce paper-based processes and streamline your payment collection process. This can help reduce waste and improve efficiency by eliminating the need for manual invoicing and payment collection.

Seek Customer Feedback

Ask your customers for feedback on your products or services to identify areas for improvement. Use this feedback to make changes and continually improve the quality of your offerings.

Implement a Continuous Improvement Process

Establish a process for continuously improving your operations and quality standards. Regularly review your processes and make adjustments as needed to ensure that you are meeting your goals.


By taking these steps, you can improve the quality of your products or services while you reduce waste and increase efficiency, which can help your small business grow and succeed.


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Nasiri, F., & Subramanian, N. (2019). The impact of technology on small business operational efficiency: A review. International Journal of Operations & Production Management, 39(3), 458-484. doi: 10.1108/IJOPM-07-2017-0452. URL:

Sousa, R., & Voss, C. A. (2008). Quality management re-visited: A reflective review and agenda for future research. Journal of Operations Management, 26(5), 697-713. doi: 10.1016/j.jom.2008.01.006. URL:

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