Types of Business Problems – How to Solve Them

Types of Business Problems

The skills that it takes to launch a business are not the same as those needed to grow or fine-tune the business. Various types of business problems need to be solved to bring about a leveling up especially if the business foundation was not built on visionary systems. As a small business, have you ever … Read more

Customer Experience Journey Map – Walk In Their Shoes

Customer Experience Journey Map

A customer experience journey map should be the heart of your business. It is not about how you think the customer sees your brand and interacts with it, rather it should show how they interact with your products or services and provide a window into the pain points they are facing that prevent them from … Read more

Why Improve Processes? – Strange Myths You Hear

Why Improve Processes

Many business owners and executives constantly ask Business Process Improvement Specialists the question “Why improve processes?” Are you among this group? There are several strange myths about the field of process improvement. Many of these are often presented as the reasons why process related work is of extremely low priority to many business owners. The … Read more

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